This privacy policy explains how Explore Stockholm processes personal data in connection with its website, booking requests, and guided culinary and market tours.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability. You may also have the right to object to processing based on legitimate interests in certain circumstances. We will assess each request in light of the legal requirements that apply to the relevant data and processing activity.
To exercise a privacy right, please provide enough information for us to identify the relevant record and verify your request. We may need additional details before responding. If a request is incomplete, excessive, or not permitted by law, we may decline it in whole or in part and explain the reason where appropriate.
We keep personal data only for as long as needed for booking administration, customer support, accounting, legal compliance, and the handling of any follow-up matters. When data is no longer required, we delete it or anonymize it in accordance with our internal retention practices and applicable law.
The updated version will apply from the date stated in the revised policy. Where changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels. We encourage you to review this policy periodically.
Under the GDPR, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. The relevant basis depends on the context, including booking administration, customer communication, payment handling, and website operation.
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to receive a copy of data you provided in a portable format where applicable. If processing is based on consent, you may withdraw consent for future processing. You may also lodge a complaint with a competent supervisory authority.
We use personal data to manage booking requests, confirm dates and group details, collect and review dietary information, assess route suitability, coordinate venue availability, arrange route and tasting confirmations, process payments, communicate meeting-point and tour details, provide the guided experience, respond to inquiries, maintain records, improve website performance, and meet legal, accounting, and security obligations.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, analytics, and similar operational functions. These parties may process data only on our instructions or as otherwise required to provide their services. We do not sell personal data.
We may share personal data with public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. We may also disclose information where needed to establish, exercise, or defend legal claims.
We may process identification and contact details, booking and payment information, dietary preferences or restrictions you choose to provide, group and date requests, meeting-point details, communication records, and technical data such as device, browser, and usage information. Where needed for the tour, we may also process information about accessibility needs or other preferences you share so we can assess route suitability and confirm arrangements.
We receive data from website requests, email, phone calls, booking and payment steps, and messages exchanged before or after a tour. We also collect limited technical data automatically when you visit the website, such as log data, cookie data, and similar identifiers. In some cases, we generate internal records from booking administration, route planning, and customer support interactions.
We may use strictly necessary cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is needed for website operation and service administration.
We use standard cookie controls to manage non-essential cookies where applicable. Browser settings may allow you to block or delete cookies, but some site functions may not work as intended if you do so. If a consent tool is presented, your selection will apply to the categories described there until you change it.
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
